Refund policy

Return & Refund Policy

Damaged, Defective, or Incorrect Items

We provide full refunds when an item arrives visibly damaged, has a clear manufacturing flaw, or isn't what you ordered.

The following situations are not eligible for a refund or exchange:

  • Not liking the material
  • Fit or sizing preference
  • Item doesn't fit as expected
  • Slight color variation due to screen/lighting differences
  • Minor loose threads that can be safely trimmed
  • Wrinkles from shipping/packaging
  • Change of mind after the item arrives

If you receive a damaged, defective, or wrong item, reach out within 30 days of delivery with photos of the problem. Once we've reviewed it, we'll issue a full refund or send a replacement — your choice.

Size Exchanges

Wrong size? We've got you covered with a one-time exchange to help you find the right fit.

Reach out within 30 days of receiving your order to start an exchange. Items must be unworn, unwashed, and in their original condition to qualify.

A small fee applies to cover shipping for your replacement:

  • 1 item: $6.99
  • 2–4 items: $9.99
  • 5+ items: $12.99

Lost, Stolen, or Missing Packages

If your package hasn't arrived, was stolen, or shows as lost, contact us within 7 days of the expected or marked delivery date so we can assist.

While we can't issue refunds for lost, stolen, or missing packages, we're glad to send a free one-time replacement so your order still reaches you.

Before sending a replacement, we may ask you to check with neighbors, household members, your building office, or local carrier — packages are sometimes scanned as delivered before they actually arrive, or left in a nearby spot.

Once we've confirmed the issue, we'll process your replacement at no extra charge.

How to Start a Refund or Exchange Request

Email us at info@shopvalaraa.com with:

  • Your order number
  • A short description of the issue
  • Photos, if the item arrived damaged, defective, or incorrect
  • The size you'd like, if requesting a size exchange

We'll respond within 24 hours to help get things sorted.